United Arab Emirate’s first specialized health insurance
company and long-term open source technology advocate,
National Health Insurance Company–Daman, migrated its
enterprise content management platform to Red Hat?
Enterprise Linux? in order to increase efficiency, improve
control of information, and reduce the overall cost of
information management. The previously deployed enter-
prise content management platform used by Daman was
running on a proprietary operating system which added
significantly to the cost of operation. With Red Hat
Enterprise Linux hosting all Daman’s other applications,
integration of the proprietary operating system with the
overall architecture proved to be difficult to manage.
LEADING UAE HEALTH INSURANCE
PROVIDER PROPELS EFFICIENCY, CUTS
COSTS, AND LOOKS TO GREENER IT BY
MIGRATING TO RED HAT ENTERPRISE LINUX
EMEA—United Arab Emirates
RED HAT SOFTWARE
? Red Hat? Enterprise Linux?
“We consider Red Hat to be our
strategic partner as we take on new and
challenging business development plans,
and we are confident in the abilities of
Red Hat technologies and our own
DIRECTOR OF IT, DAMAN
DAmAnRed hat customeR success
SpeedbumpS in the it roadmap
As a leading health insurance provider in the region, Daman
handles more than 1.4 million medical claims each month,
which translates to a tremendous number of requests on
the company’s underlying IT systems. Typically, the IT depart-
ment estimates 20 million IT transactions each day. In order to
provide customers with differentiating service and to ensure
the smooth operation of internal processes, stability and
constant availability of applications are critical to the health
Since it began operations in 2006, Daman has always been
a strong advocate of open source software. In 2009, Daman
realized it needed an enterprise content management plat-
form to increase efficiency, improve control of information,
and reduce the overall cost of information management.
As a pioneer in the application of open source solutions for vital business processes, a num-
ber of Daman’s mission-critical applications have been deployed on systems running Red Hat
Enterprise Linux. However, while deploying its enterprise content management platform, EMC
Documentum, Daman implemented its new system on a proprietary operating system. Over
time, the cost of maintenance proved to be limiting.
While all other applications were running on Red Hat Enterprise Linux, the enterprise content
management application running on a different operating system added a degree of complexity
for the healthcare company. Maintaining such a disjointed heterogeneous environment proved
to be a strain on resources.
“Given the nature of our business, the number of critical applications deployed and our dedica-
tion to providing our customers with world-class services, stability and availability are the two
primary concerns of our organization. Over the past six years, we have realized the benefits of
open source technology and have utilized Red Hat Enterprise Linux in the deployment of a num-
ber of our most vital applications,” said Ramzi Rahal, director of IT, Daman.
“Running the enterprise content management platform on a proprietary operating system
involved a significant cost overhead and unnecessary complexity in both the hardware and soft-
ware. We already have a team of engineers who are highly proficient in open source technology,
which made migration of the system to Red Hat Enterprise Linux a logical decision,” said Rahal.
Standardizing on open Source
As an organization that has utilized open source solutions since the beginning, Daman has expe-
rienced firsthand the technology benefits. This strong inclination towards open source has even
prompted the health insurance provider to invest heavily in developing the necessary