LEADING INDIAN TRAVEL SOLUTIONS
COMPANY ADOPTS RED HAT
ENTERPRISE LINUX TO DEVELOP
MISSION-CRITICAL TRAVEL PORTAL
New Delhi, India
RED HAT SOFTWARE
? Red Hat? Enterprise Linux?
Epitome Travel Solutions needed a cost-efficient, scalable
and fully supported platform as the foundation for the
design and creation of its travel portal, which provides
customers with holistic travel solutions and excellent
service. Using Red Hat? Enterprise Linux? as their
enterprise platform, along with other open source
applications, has made Epitome Travel Solutions' core
business more agile and the travel company more
responsive to customers’ needs.
“Red Hat Enterprise Linux has made
our business more agile by
allowing us to rapidly respond to
ever-changing business needs.”
CHIEF INFORMATION OFFICER,
EPITOME TRAVEL SOLUTIONS
EpitomE travEl SolutionSRed hat customeR success
IBM Blade Servers
Building an agile, secure, high-performance platform
Epitome Travel Solutions (India) Pvt. Ltd. (ETS) is committed to being a game changer in the
travel industry. The organization capitalizes on decades of experience and prides itself on pro-
viding holistic travel solutions and excellent customer service. “The travel business, in both its
conventional and online forms, has reached a certain maturity level, so it is important that we
find ways to set our services apart,” said Vishwajeet Singh, chief information officer, ETS.
The firm’s senior management realized early on that IT would play a pivotal role in enabling
excellent customer service. Armed with this knowledge, the company created a comprehensive
plan to establish a robust infrastructure for its travel portal. With ambitious aspirations to grow
in the near future, ETS planned to initially cater to B2B and B2E segments, then add the large
and complex B2C segment by the start of the next year. “To support such massive growth we
needed an robust, reliable and agile IT platform,” said Singh.
Although IT is critical for business growth, the firm was highly cost-conscious. “We strongly
value return on investment (ROI) for IT spending,” said Singh. The firm made a calculated deci-
sion to avoid off-the-shelf products to build its portal. “There were two major reasons behind
this,” Singh added. “One was the exorbitant costs of these products, and the other was lack of
flexibility in building the entire framework to specific needs.” ETS opted to build the complete
framework of the travel portal, including the core engine and the interface, in house. “This
would not just be cost effective, but we would also be able to use our experience to become a
differentiator in the travel industry,” said Singh.
In addition to reliability, flexibility and cost, the infra-
structure platform needed to be manageable, secure
and supported 24/7. “Just as we support our clients
24/7, we needed similar assurance from our technol-
ogy partner,” said Singh. Because the portal would be
heavily accessed from multiple customers across the
globe, security was also a critical parameter.
“Last, but not the least, was the performance param-
eter,” said Singh. The performance of the platform
had to be excellent, especially since it was designed to
feature various complex searching patterns and algo-
rithms to respond to customers’ queries. “The resource
requirement of the application was very high, but the
operating system platform needed to consume minimal
resources,” said Singh.
developing a roBust travel portal with red hat
With its requirements on hand, the ETS IT team began evaluating various options for implement-
ing its unique travel portal. “Our requirements were very specific to our needs, and we knew we
would need to build a customized application,” said Singh.
The firm evaluated multiple proprietary and open source operating s